Amgad Bashir Gaafar

Driver

Abu Dhabi, UAE

Profile summary

Dedicated Air Traffic Officer with 2 years of experience in monitoring and managing air traffic to ensure safe and efficient aircraft movement. Skilled in providing clear instructions to pilots, coordinating flight paths, and responding to emergencies.

Career highlights

Clear Air Traffic Instructions: Provided clear instructions to pilots regarding takeoff, landing, and taxiing procedures as an Air Traffic Officer.

Developed Social Media Strategies: Developed and implemented social media strategies to engage the target audience and promote brand awareness at Green Horizon Development Company Ltd.

Key skills

Skills
Technical proficiencyProduct knowledgeTime managementProblem-solving skillsCommunication SkillsDefensive Driving TechniquesRoute Optimization & Navigation (GPS & Apps)Vehicle Maintenance (Basic Diagnostics & Repair)Electronic Logging Device (ELD) ProficiencyCompliance Regulations (DOT, Safety)

Professional experience

DriverJun 2022 - Present
Technosmart General Contracting and Maintenance | Abu Dhabi, UAE

Responsibilities: • Transport workers, tools, and materials between the company, warehouses, suppliers, and construction sites. • Pick up and deliver construction equipment or spare parts as requested by the site supervisor or office. • Follow instructions from site supervisors or project managers. • Assist with loading/unloading of materials or light equipment when needed. • Assist with loading/unloading of materials or light equipment when needed.

  • Transport workers, tools, and materials between the company, warehouses, suppliers, and construction sites.
  • Pick up and deliver construction equipment or spare parts as requested by the site supervisor or office.
  • Follow instructions from site supervisors or project managers.
  • Assist with loading/unloading of materials or light equipment when needed.
Customer Service RepresentativeSep 2020 - Jun 2022
Al Madina Typing and Printing Services | Abu Dhabi, UAE

Responsibilities: • Ensure all customer documents are complete, correct, and meet government requirements. • Enter customer data accurately into systems or government portals. • Maintain a secure and organized record of customer files and submitted applications. • Issue receipts, invoices, and maintain payment records when applicable. • Resolve basic issues or complaints related to delays, errors, or rejections. • Follow up with authorities or clients for missing information, approvals, or corrections. • Provide updates to customers regarding the status of their applications. • Handle sensitive information such as passport copies, visas, ID details, legal paperwork with care and professionalism

  • Ensure all customer documents are complete, correct, and meet government requirements.
  • Enter customer data accurately into systems or government portals.
  • Maintain a secure and organized record of customer files and submitted applications.
  • Issue receipts, invoices, and maintain payment records when applicable.
  • Resolve basic issues or complaints related to delays, errors, or rejections.
Air Traffic OfficerMay 2018 - Sep 2020
Badr Airlines-Khartoum, Sudan

Responsibilities: • Monitored and managed air traffic within assigned airspace to ensure safe and efficient aircraft movement. • Provided clear and concise instructions to pilots regarding takeoff, landing, and taxiing procedures. • Monitored weather conditions and adjusted flight paths as necessary to ensure safety. • Maintained accurate records of all aircraft movements and communications. • Responded to emergencies and coordinated with relevant authorities to ensure a swift and effective response. • Collaborated with pilots, ground control, and other air traffic personnel to coordinate flight paths and resolve any potential conflicts.

  • Monitored and managed air traffic within assigned airspace to ensure safe and efficient aircraft movement.
  • Provided clear and concise instructions to pilots regarding takeoff, landing, and taxiing procedures.
  • Monitored weather conditions and adjusted flight paths as necessary to ensure safety.
  • Maintained accurate records of all aircraft movements and communications.
  • Responded to emergencies and coordinated with relevant authorities to ensure a swift and effective response.
Public RelationsFeb 2017 - Jan 2018
Green Horizon Development Company Ltd-Khartoum, Sudan

Responsibilities: • Developed and implemented social media strategies to engage with the target audience, promote brand awareness, and manage online reputation. • Created compelling content including articles, blog posts, and newsletters, to communicate key messages and engage with stakeholders. • Maintained and enhanced the organization's brand image through strategic communication and messaging. • Built relationships with community organizations, stakeholders, and influencers to support corporate social responsibility initiatives and community engagement. • Developed internal communication strategies to keep employees informed and engaged with company news and initiatives.

  • Developed and implemented social media strategies to engage with the target audience, promote brand awareness, and manage online reputation.
  • Created compelling content including articles, blog posts, and newsletters, to communicate key messages and engage with stakeholders.
  • Maintained and enhanced the organization's brand image through strategic communication and messaging.
  • Built relationships with community organizations, stakeholders, and influencers to support corporate social responsibility initiatives and community engagement.
  • Developed internal communication strategies to keep employees informed and engaged with company news and initiatives.
Customer Service RepresentativeApr 2015 - Jan 2017
Sudatel Telecom Group-Khartoum, Sudan

Responsibilities: • Provided excellent customer service by addressing inquiries, resolving complaints, and assisting customers with their telecommunications needs. • Evaluated customer concerns and promptly resolved their problems with efficiency. • Handle incoming calls, emails, and other forms of communication from customers professionally. • Maintained accurate records of customer interactions and transactions in the company's database. • Conducted customer needs analysis and gathered relevant information to make recommendations on potential products or services to management.

  • Provided excellent customer service by addressing inquiries, resolving complaints, and assisting customers with their telecommunications needs.
  • Evaluated customer concerns and promptly resolved their problems with efficiency.
  • Handle incoming calls, emails, and other forms of communication from customers professionally.
  • Maintained accurate records of customer interactions and transactions in the company's database.
  • Conducted customer needs analysis and gathered relevant information to make recommendations on potential products or services to management.

Education

Bachelor's Degree, Media and CommunicationJan 2014
Al Mashreq University-Khartoum, Sudan